Discover Scotland (as agents for the property owners), provide a unique guarantee for visitors who have to cancel their holiday.
In effect you can cancel your holiday at any time up until the close of business on the day before your holiday begins. If you do have to cancel, no balance will be due (or if already paid, it will be refunded); the deposit (of £70 to £400 per week) is not returnable, even if full payment was made at the time of the booking.
Furthermore you can cancel your holiday for any reason. We do not ask for doctor's certificates and there are no conditions - no small print. However, please note that no refund of balances will be made to visitors if the cancellation is due to widespread disruption which is beyond the control of the property owners and Discover Scotland, for example:-
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Acts of war, terrorism or criminal action.
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Industrial disputes, riots, civil commotion.
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Natural disasters (e.g. earthquake, flood, volcanic eruption, tidal wave, storm).
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Epidemic of disease in humans or animals.
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Adverse weather conditions.
We do not provide any insurance against cancellation due to the causes mentioned above, nor loss or injury while on holiday, nor loss of your deposit, and you should approach your own insurance company, if you consider this advisable.
If you do find it necessary to cancel your holiday, please let us know as quickly as possible.
There is no additional charge to the visitor for this cancellation scheme; it is included in the holiday cost.
We would emphasise that this is not a blanket insurance policy. Deposits are not refundable in any circumstances. Deposits may be transferred to a different date for the same house in the same year, but NOT to a different house or a later year. If the new date is at a higher charge rate, the visitor must pay the extra cost. No refund will be given if the new date is at a lower rate
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