We are a small, dedicated team who pride ourselves on our commitment to our customers and owners. We have worked hard to achieve Feefo Platinum standard for delivering exceptional customer and we will continue to try and adhere to this even during the continuing crisis. We are trying to be socially responsible & morally fair in discussions with our holiday-makers and cottage owners alike.
While life is looking more positive and restrictions put in place to control the Coronavirus Pandemic are being lifted, we understand that you may be worried about any holiday bookings you have with us. Please be assured that our customers’ well being is always our top priority, and we are working our hardest to assist you at this difficult time.
As holidays are now under way again we will be contacting guests to request payment for their holiday 3 weeks before their arrival date.
Please do bear in mind that we are a small team so if we have not yet been in touch with you about your holiday we soon will be. If you do have questions or queries then do please email us but it may take a few days for us to reply as we currently are receiving a large number of enquiries.
I have a holiday booked with you; can I still go?
You will still need to follow all guidance but holidays are allowed in all of Scotland, so our owners and ourselves look forward to welcoming you.
Please note that there may be local restrictions from time to time, if you have any concerns then please contact us.
What steps are being taken in holiday cottages to reduce risk?
We have advised all of our owners and caretakers to follow the latest guidelines regarding cleaning of their properties, and to pay particular attention to items such as hard surfaces, door handles, light switches, keys and remote controls. The standards to be followed will be in accordance with the guidance that has been issued by Scottish Government.
What happens if I need to cancel my holiday because I catch Coronavirus?
If you contract Coronavirus, we will do everything that we can to rebook the same property for you at any time up until the end of 2021, or offer a cash refund where agreed by the individual owner.
What if I have to cancel my holiday because I have to self-isolate or am advised not to travel by a doctor?
If you’re advised to self-isolate then we will do everything that we can to re-book the same property for you at any time up until the end of 2021, or offer a cash refund where agreed by the individual owner.
What should I do if one of my party feels unwell during my holiday?
If you have symptoms of COVID19 – New Cough or Fever or loss of smell/taste then you should not travel to take your holiday.
If already arrived on holiday then, in accordance with UK Hospitality guidelines if you have symptoms of Covid-19 or are asymptomatic but need to self-isolate, you should check out and return home to self-isolate according to current government guidance.
You should contact the Test as Trace system at NHS Scotland https://www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-for-coronavirus or call 111
In this case please notify the owner and also Discover Scotland
Tel: 01556 504030; firstname.lastname@example.org
With thousands of bookings across 270 properties and their respective owners to liaise with, it’s a huge jigsaw for us to complete. This does mean that we are not able to respond in our usual quick & efficient way.
Please be assured that we will be in touch as soon as possible and we are very grateful for your support and patience at this time
N J Pollard
Managing Director, Discover Scotland