We are a small, dedicated team who pride ourselves on our commitment to our customers and owners. We have worked hard to achieve Feefo Platinum standard for delivering exceptional customer and we will continue to try and adhere to this even during the current crisis. We are trying to be socially responsible & morally fair in discussions with our holiday-makers and cottage owners alike.
We will be contacting all our holiday-makers who are not able to take up their holiday due to the COVID19 restrictions to issue a voucher which will allow them to re-book an alternative date. This is being undertaken on a week by week basis rolling forward. If you have a booking and have not been contacted yet then please be patient, please don’t contact us unless it is more than 7 days after your booked arrival date.
With thousands of bookings across 270 properties and their respective owners to liaise with, it’s a huge jigsaw for us to complete, particularly when we can’t be in the office due to the current restrictions. This does mean that we are not able to respond in our usual quick & efficient way.
Please be assured that we will be in touch as soon as possible and we are very grateful for your support and patience at this time
N J Pollard
Managing Director, Discover Scotland