We are a small, dedicated team and pride ourselves on our commitment to our customers and owners alike. We have worked hard to achieve Feefo Platinum standard for delivering exceptional customer service and continue to adhere to this even during these challenging times.
As some restrictions continue we understand that you may have concerns about your holiday booking with us. Please be assured that our customers’ well being is always our top priority, and we are working our hardest to assist you at this difficult time.
Update following the introduction of the 5 Tier Strategic Framework 4th November 2020
The introduction of the Level and Tier systems now means that you may not holiday if you live in level 4; if you are in level 3 you may holiday within the same area. Where you live in a level 0, 1 or 2 area then you may take a holiday at a property that is in any of these three levels.
The levels are to be assessed every 2 weeks and we are happy to take new bookings for 2021 without reference to your current level or the level of your selected cottage.
If COVID19 restrictions prevent your booking from going ahead we will offer you a transfer to a later date or a voucher to rebook a future holiday with arrival before 5th January 2022 or if no dates are suitable for you then a refund will be made to you for the holiday cost.
Update by Fergus Ewing MSP Cabinet Secretary for Rural Economy and Tourism 23rd September 2020
Fergus Ewing MSP has now confirmed that the one household rule does apply to Self Catering Properties.
In light of this it is still possible to go on holiday in Scotland so long as all members of the party are from the same household. This includes extended households or bubbles which are classed as one household.
If your party size is more than one household and you are unable to reduce it to comply with the rule then we will be happy to arrange a transfer of your booking to a later date or if you do not know alternative dates at present we will provide you with a voucher to allow you to rebook at your leisure. If you find that there are no suitable alternative dates to move to then we will arrange a refund of the holiday cost to you.
If your booking is for more than one household then please contact us to confirm how you would like to proceed, once you have been able to give thought to the best way forward for you.
- Visiting other people’s homes will no longer be permitted.
- There will be exceptions to the new rules for those living alone, or alone with children, who form extended households.
- The rules will also not apply to couples who do not live together, or to tradespeople or for the provision of informal childcare – such as by grandparents.
- Meetings in public indoor settings – such as pubs and restaurants – will continue to be limited to a maximum of six people from two households.
- Six people from two different households can continue to meet outdoors, including in private gardens.
- Children under the age of 12 will be exempt from both the limit of six and the limit of two households if they are meeting outside.
- Young people aged between 12 to 18 will be exempt from the two household limit, so will be able to meet outdoors in groups of up to six.
DISCOVER SCOTLAND frequently asked questions
What steps are being taken in holiday cottages to reduce risk?
We have advised all of our owners and caretakers to follow the latest guidelines regarding cleaning of their properties, and to pay particular attention to items such as hard surfaces, door handles, light switches, keys and remote controls. The standards to be followed will be in accordance with the guidance that has been issued by Scottish Government.
What happens if I need to cancel my holiday because I catch Coronavirus?
If you contract Coronavirus, we will do everything that we can to rebook the same property for you at any time up until the end of 2022, or you a voucher to rebook or a refund where agreed by the individual owner.
What if I have to cancel my holiday because I have to self-isolate or am advised not to travel by a doctor?
If you’re advised to self-isolate then we will do everything that we can to rebook the same property for you at any time up until the end of 2022, or you a voucher to rebook or a refund where agreed by the individual owner.
What should I do if one of my party feels unwell during my holiday?
If you have symptoms of COVID19 – New Cough or Fever or loss of smell/taste then you should not travel to take your holiday.
If already arrived on holiday then, in accordance with UK Hospitality guidelines if you have symptoms of Covid-19 or are asymptomatic but need to self-isolate, you should check out and return home to self-isolate according to current government guidance.
You should contact the Test as Trace system at NHS Scotland https://www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-for-coronavirus or call 111
In this case please notify the owner and also Discover Scotland
Tel: 01556 504030; firstname.lastname@example.org
If you have a particular question then do get in touch as we are here to help. Please be assured that we will respond as soon as possible and we are very grateful for your support and patience at this time
N J Pollard
Managing Director, Discover Scotland