We are a small, dedicated team and pride ourselves on our commitment to our customers and owners alike. We have worked hard to achieve Feefo Platinum standard for delivering exceptional customer service and continue to adhere to this even during these challenging times.
Life is looking more positive now with restrictions put in place to control the Pandemic being lifted but we understand that you may still have concerns about your holiday booking with us. Please be assured that our customers’ well being is always our top priority, and we are working our hardest to assist you at this difficult time.
Update by Fergus Ewing MSP Cabinet Secretary for Rural Economy and Tourism at 11pm 23rd September 2020
Fergus Ewing MSP has now confirmed that the one household rule does apply to Self Catering Properties.
In light of this it is still possible to go on holiday in Scotland so long as all members of the party are from the same household. This includes extended households or bubbles which are classed as one household.
If your party size is more than one household and you are unable to reduce it to comply with the rule then we will be happy to arrange a transfer of your booking to a later date or if you do not know alternative dates at present we will provide you with a voucher to allow you to rebook at your leisure. If you find that there are no suitable alternative dates to move to then we will arrange a refund of the holiday cost to you.
If your booking is for more than one household then please contact us to confirm how you would like to proceed, once you have been able to give thought to the best way forward for you.
We do understand the frustrations caused by this announcement and appreciate your patience and support during this time.
N J Pollard
Managing Director Discover Scotland
1a Academy Street Castle Douglas DG7 1AP Tel: 01556 504030
Update by Nicola Sturgeon on 22nd September 2020 on Scottish COVID Regulations and Guidance
The new restrictions will be reviewed every three weeks and they will “not necessarily” be in place for as long as six months, as some reports have suggested.
- Visiting other people’s homes will no longer be permitted.
- There will be exceptions to the new rules for those living alone, or alone with children, who form extended households.
- The rules will also not apply to couples who do not live together, or to tradespeople or for the provision of informal childcare – such as by grandparents.
- Meetings in public indoor settings – such as pubs and restaurants – will continue to be limited to a maximum of six people from two households.
- Six people from two different households can continue to meet outdoors, including in private gardens.
- Children under the age of 12 will be exempt from both the limit of six and the limit of two households if they are meeting outside.
- Young people aged between 12 to 18 will be exempt from the two household limit, so will be able to meet outdoors in groups of up to six.
DISCOVER SCOTLAND frequently asked questions
I have a holiday booked with you; can I still go?
You will still need to follow all guidance but holidays are now allowed in all of Scotland, so our owners and ourselves look forward to welcoming you.
Please note that there may be local restrictions from time to time, if you have any concerns then please contact us.
What steps are being taken in holiday cottages to reduce risk?
We have advised all of our owners and caretakers to follow the latest guidelines regarding cleaning of their properties, and to pay particular attention to items such as hard surfaces, door handles, light switches, keys and remote controls. The standards to be followed will be in accordance with the guidance that has been issued by Scottish Government.
What happens if I need to cancel my holiday because I catch Coronavirus?
If you contract Coronavirus, we will do everything that we can to rebook the same property for you at any time up until the end of 2021, or offer a cash refund where agreed by the individual owner.
What if I have to cancel my holiday because I have to self-isolate or am advised not to travel by a doctor?
If you’re advised to self-isolate then we will do everything that we can to re-book the same property for you at any time up until the end of 2021, or offer a cash refund where agreed by the individual owner.
What should I do if one of my party feels unwell during my holiday?
If you have symptoms of COVID19 – New Cough or Fever or loss of smell/taste then you should not travel to take your holiday.
If already arrived on holiday then, in accordance with UK Hospitality guidelines if you have symptoms of Covid-19 or are asymptomatic but need to self-isolate, you should check out and return home to self-isolate according to current government guidance.
You should contact the Test as Trace system at NHS Scotland https://www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-for-coronavirus or call 111
In this case please notify the owner and also Discover Scotland
Tel: 01556 504030; email@example.com
If you have a particular question then do get in touch as we are here to help. Please be assured that we will respond as soon as possible and we are very grateful for your support and patience at this time
N J Pollard
Managing Director, Discover Scotland