Your Holiday Property
To arrange payment you will need the first 5 or 6 numbers of the booking reference that we sent to you with your full booking confirmation.
GRADING HOLIDAY ACCOMMODATION FOR QUALITY AND COMFORT
Visit Scotland have a Quality Assurance Scheme which lets you know about both the quality and range of the facilities offered. The distinctive plaques are awarded after an annual visit from the inspectors. Star’s are awarded from a range of 1 to 5 stars, this will show the quality standard of each property. In addition, 4 & 5 Star properties are expected to provide a small number of key facilities in order to meet quality standards.
Discover Scotland is a member of The Association of Scotland's Self Caterers as are some of our owners.
HOLIDAY PROPERTY DESCRIPTIONS
Each property is inspected and are known personally to us. The description tells you as much as possible about the accommodation offered, all are very different in types of construction, style and equipment. The sleeping capacity is shown beside each property. Extra beds are shown in the side panel, this could be a put-u-up or a ‘Z’ bed. These beds are generally only suitable for children. Cots and High Chairs are generally available at no extra charge. Bed linen and duvets are NOT supplied for cots.
All holiday-makers booking a holiday are required to pay either a Security Deposit, £150 or as noted in the property listing details, or Security Deposit waiver of £18. The Security Deposit or Security Deposit Waiver, as selected, is required to be paid with the balance payment of the holiday. Where selected the Security Deposit will be held by Discover Scotland to be applied against the reasonable costs of repairs, replacement or additional cleaning of furnishings, kitchen equipment, crockery, glass, bedding and towels damaged or soiled other than by normal wear and tear during the holiday. The Security Deposit, less any reasonable charges, will be returned within 14 days of the departure date. Where any costs exceed the Security Deposit the holiday-maker will pay such excess as notified to them by Discover Scotland within 14 days of notification.
Where the holiday-maker has agreed to pay the Security Deposit Waiver the Security Deposit is not payable. The Security Deposit Waiver is non-refundable. If the cost of any damage or breakages exceeds the applicable Security Deposit value for the property, then the holiday-maker will be liable for any additional costs. Any such excess will be notified to them by Discover Scotland and due for payment within 14 days of notification.
Details are shown in the ‘SERVICES’ section if bed linen is available. Unless otherwise stated towels are not provided – this will be stated at the end of each ‘SERVICES’. All beds are supplied with a duvet, two pillows and an under blanket. For those properties where linen is available as an extra, you can either bring your own or we can supply you at a cost.
ARRIVAL AND DEPARTURE
Except for Short Breaks and weekends lets, all holidays start and finish on a Saturday (unless stated). Your holiday accommodation will be ready from 4 pm. on the day of arrival and must be vacated by 10 am on the day of departure.
The deposit and booking fee (£22 per booking) should be made online or within 5 days of the reservation being confirmed. The balance should be paid 8 weeks before commencement of the holiday. Any holiday booked within 8 weeks of departure should be paid in full.
- Online payment is only available to pay your full outstanding balance and you will need the first five or six numbers of the Discover Scotland Booking Reference noted on your confirmation that has been emailed to you.
- We accept Switch, Delta, Access, Mastercard or Visa or Paypal, payment is not accepted by American Express or Diners Card.
- Cheques should be made payable to DISCOVER SCOTLAND and sent to: 1a Academy Street, Castle Douglas, DG7 1AP, Scotland, UK
Payment by overseas clients may only be accepted the following methods:
- Credit card (Mastercard/Visa)
- Direct Bank Transfer
- International Money orders in Sterling
Please Note that all bank charges incurred on overseas transactions will be charged to the holidaymaker and added to the booking cost.
TERMS & CONDITIONS
For full Terms & Condition’s please click here